The federal government is asking for input on ways it can improve services to Employment Insurance (EI) claimants through in-person centres, call centres and online, and focusing on three key areas:
- Streamlining applications
- Reducing wait times for service delivery
- Reducing administrative burden for employers
This EI Service Quality Review includes a nationwide consultation process that will provide stakeholders, with the opportunity to share views and ideas on EI service delivery—feedback which will be used to inform the Government in finding the best path forward to meet the services needs of Canadians. The review will assess the administrative challenges faced by Service Canada employees and recommend how these can be addressed so that EI claimants receive timely access to the benefits to which they are entitled.
If you have any input on this matter, contact Aneel Rangi from Canadian Construction Association, and CCA will convey it to the government when it is consulted. The CCA has asked for comments to be emailed before the end of May 19th.